iHotelier improves conversion and revenue per stay, drives incremental revenues from the sale of value-added products, captures important client information, manages email communications with your guests and helps you manage relationships with your most important customers.

Our complete reservations and distribution management solution includes:

• Next-generation web booking engine, iStay^SM, provides online storefront with superior property merchandising capabilities
• Rate and inventory management across all sources
• Property merchandising and flexible packaging
• Next-generation seamless GDS connectivity
• Integrated email marketing and database marketing tools
• Onward distribution to major Internet travel sites
• Multilingual call center support
• Exclusive demand driver add-ons: revenue management, market intelligence, GDS advertising and Internet marketing

Now you can quickly and efficiently manage rates and inventory across all channels that contribute the most to your bottom line - your hotel’s own website, ODD travel websites, the Global Distribution Systems (GDS) and your own central reservations office.

Plus Onward Distribution and GDS Connectivity

Distribute rates on Internet travel sites to increase visibility
TRAVELCLICK provides connectivity to the Online Distribution Database (ODD) through the iHotelier central reservation system. The ODD is accessible by an estimated 350,000 travel agents and distributors around the world. This database makes your property available for reservations on all of the online distribution channels including meeting and convention services and thousands of third party websites.

Enjoy next generation connectivity to the high-margin travel agent market
TRAVELCLICK’s iHotelier central reservation system provides next-generation seamless connectivity to the four Global Distribution Systems (GDS) and GDS-powered portals. A user-friendly administrative interface puts you in control of changes to rates and availability. Updates appear on travel agent terminals instantaneously. Online access to GDS booking activity lets you keep an eye on performance and identify opportunities for improvement. Use of TRAVELCLICK competitive intelligence and travel agent media augments your success in this channel.

Additional iHotelier CRS features include:

Email Marketing Tools:
Manage target and frequent guest communications

Communicate directly with your guests and encourage repeat business through confirmation, cancellation, pre-stay, post-stay and promotional emails. Each customized email delivers reservation details and makes it easy to offer promotions and special offers and provides an opportunity to solicit customer comments online. No need to purchase add-on programs, with iHotelier, its all part of the comprehensive solution!

Dynamic Packaging:
Capture incremental revenues at the time of booking

Secure incremental revenue through your website before a guest even arrives through the dynamic packaging feature in iHotelier. Guests can pre-schedule any hotel amenity or service, upgrade their room type, add dining options, sign up for tee times, request spa services, etc. The possibilities are endless! Outside vendors can also be utilized, and are automatically notified via email when a package reservation service is confirmed.

Loyalty Program:
Create a relationship with your guests and reward them for repeat business

Capture valuable marketing information, catalog frequent guest preferences, reward frequent guests and personalize their hotel stays through use of the optional loyalty program tool in iHotelier. Guests access the loyalty program from your property website or iStay booking engine. Capture guest preferences and email addresses for use in the execution of targeted marketing campaigns.

Corporate and Group Access:
Drive more group and corporate bookings online

Free up hotel staff and reduce operating costs by giving corporate and group guests custom access to negotiated rates or group blocks on the iStay booking engine. The group booking process is simple, efficient and has the same look and feel as the property website. Meeting planners have full, online access to their group information and rooming lists, eliminating frequent calls to the hotel. Capture email addresses for corporate and group guests to help build a valuable marketing database for use in future marketing initiatives.

Extensive Online Reporting:
Information you need, at your fingertips, 24 hours a day

Efficiently collect guest history, mine information, analyze trends and make future rate and inventory decisions by utilizing iHotelier’s online reporting tools. iHotelier offers the most comprehensive reporting capabilities in the industry. Execute marketing campaigns based on reservation data and track online marketing initiatives with the “Advertising Tracker” by measuring clicks and resulting reservations and revenue. You also have the ability to measure unsatisfied demand on the GDS with the “GDS Availability Report”. This report details each time an agent enters a sell request and your hotel fails to return for possible selection due to rate/rule restrictions.

All reports can be customized and have the flexibility to be searched based on your needs. Reports can be downloaded into Excel for additional analysis and reporting. No other CRS comes close to providing as much information on a real-time basis.

Travel Agent Commission Processing:
Simplify travel agency commission payments

Utilize our travel agent commission processing service to pay travel agent commissions on a timely basis and reduce associated costs. TRAVELCLICK consolidates commissionable transaction information and through an affiliate, makes it available online for easy reconciliation. You review the data, update it as necessary, and make one aggregated commission payment in their currency of choice. Funds are then centrally dispersed to travel agents around the world in their local currencies.

Area Search:
Get the broadest exposure possible for all relevant properties

Great for any organization with multiple hotels, TravelCLICK’s area search capability lets a guest input geographic search criteria, travel dates, desired amenities and other search criteria. Hotels that match the search criteria are returned in an easy-to-review format. Guests may "compare" different hotels side by side, then proceed to iStay to complete their reservation.