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FAQs


Q:
What type of training is available and when I can begin?

A: Training is offered online 24 hours a day, 7 days a week via the TravelCLICK Learning Center. You will receive an email between May 12th and May 15th from the TravelCLICK Learning Center. Once you receive the email, you may take the course at your convenience. Since the enhancements include a redesigned user interface, all users should complete the course by May 30 in order to ensure smooth transition to using the new menu structure immediately after the release. The format is modular and takes approximately one hour, depending on the scope of your responsibilities.

Q: How do I enroll in the training course?

A: You will be automatically enrolled. You will receive your login and password via email from the TravelCLICK Learning Center between May 12 and May 15. If you do not receive this by May 16, send an email with your name, property information and “iHotelier 2.0 New Features course” to LearningCenter@TravelCLICK.net.

Q: Who do I contact for Product Questions and Support Requests about iHotelier 2.0?

A: Contact your Customer Care Help Desk with questions and support requests you have about iHotelier 2.0.

Q: Who do I contact if I need assistance with iHotelier 2.0?

A: Contact your Customer Care Help Desk.

Q: Why did the menu design change?

A: There are several advantages to the horizontal menu with Breadcrumb navigation. Here are some of the benefits:

  • See the whole menu with a single glance
  • Smoother navigation for a faster work flow
  • Better use of space for maximum readability
  • Tabs quickly show the command you’re currently using
  • More compact design leaves room for new advancements in the future